SHIPPING AND HANDLING
To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct. Use correct abbreviations and have spaces inserted properly. We do not take responsibility for the wrong address entered. If you entered the wrong address, please send us an email as soon as possible.
If you refuse any shipments from Earth & Friends, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from your refund.
If your tracking information states that your package was delivered and you have not received it, please inform us as soon as possible.
Due to high demand, delivery to the UK takes between 6-10 business days and delivery to the rest of the world takes 7-18 business days from the date order has been processed.
After your payment is authorized and verified, it can still take 1-3 business days to process your order. The delivery timeframe is just an estimate and do not include weekends and public holidays.