REUSABLES IS THE PATH TO SUSTAINABILITY

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Support & FAQ

We hope that your experience with Earth & Friends is as effortless as possible, however, we do acknowledge that questions may arise.


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Where is my order?
This is a question we frequently get asked to we put together a shipping guide here and you can track your order here. Please note customers are responsible for any customs and tax charges for their order. 


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What is my tracking number?
Tracking will be available 4-6 days after your order. Please do reach out if you haven’t received yours after 7 by contacting support.

 

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My Item Arrived Damaged

We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.

If this happens to you, please reach out with:
    - Your order number.
    - A picture of the damaged product.
Once received, we'll be happy to send out another free of charge.

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Contact us
If we still haven't managed to answer your question please feel free to contact us at support@earthandfriends.co and we'll get back to within 24hrs :)